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People Dynamix
Tel.: +31(0)626 560922
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Downloads

Change Capacity Review
 
Meet the Chinese consumer of 2020. Evolving economic profiles will continue to be the most important trend shaping the market.
https://www.mckinseyquarterly.com/Meet_the_Chinese_consumer_of_2020_2941
 
Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
https://www.mckinseyquarterly.com/The_human_factor_in_service_design_2922
 
Why good bosses tune in to their people (for this article you need to subscribe – free of charge)
https://www.mckinseyquarterly.com/PDFDownload.aspx?ar=2656  (why bosses tune in their people)
 
Ceasar Milan – dog whisperer. About leadership
http://www.rtl.nl/xl#/u/baeeeb2c-0a19-40ba-943c-5176670f29ab